Orders marked as expired

Payments + Shipping & Fulfilment

Topic summary

Since January 11, 2025, orders are appearing in the back office with a payment status of “expired” — a status the user has never encountered before.

Customers receive two emails in sequence:

  • Order confirmation email
  • Payment decline email

The payment provider (Adyen) has confirmed no issues exist on their end. The user is seeking insights into what might be causing this new behavior and whether others are experiencing similar problems.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

Since Jan 11th, 2025 I started to see orders created in the back office with the payment status marked as “expired”. These orders still receive a confirmation email, right before a decline payment email.

I have never seen this before, I have checked with Adyen payment provider who confirmed there is no issue on their end.

Does someone have an idea of what’s going on?

Thanks!