Pages are taking so long to load and i’ve contacted shopify and they weren’t very helpful.
Any ideas? Customers keep calling thinking our wesbite is down it takes so long to load.
Hi @uniform2go ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with improving your site speed, to ensure this gets resolved.
To get started, I’ve gone ahead and made a few suggestions that may help improve your site speed. There are 4 main reasons customers will experience slow loading times including:
- Too many apps trying to load at one time: The more apps that are running at once, the longer the loading times will be. Determine if you really need all those apps and If you’re not using them at all, then you should remove them. I know you mentioned you’ve recently added some new features, are these with the help of apps?
- Theme customizations: When you edit or customize themes, file sizes can increase and affect your store speed. If you have a heavily customized theme, this may be something to take into consideration.
- Image sizes: The larger the image size and the more videos and slideshows you display, the longer it will take to load. We also have a great blog article with 10 Must Know Image Optimization Tips.
- The end-user/customer browser, device, and internet connection: This is something you won’t have control over of course, but it is good to keep in mind.
Additionally, I recommend checking out our Improving Your Online Speed Score document as it touches on a few more tips and suggestions.
You may also consider hiring a Shopify Expert. They are trusted third-party agencies and freelancers that work to help improve your business! To learn more, you can check out our Expert Marketplace.
If after reviewing all of the outlined suggestions, you continue to experience issues with the shop loading, would you be able to share the current theme that’s currently being used?
Please let me know if there’s anything else I can assist with.
Hello @uniform2go
Hope you are doing well.
I have checked your site in the Google Page Insight tool. your website score is very low.
Below are some factors that might impact the speed of your online store, and how you can address them.
We’ve had the best success for our clients by working with our developers to implement the lazy sizes because it’s quite complicated for non-technical people.
You need to work on the following points:
- Theme Upgrade if there is a scope and upgraded theme available
- Reduce JS Payload.
- Use Critical CSS.
- Reduce Large Image Sizes
- Migrate Tracking Codes To Google Tag Manager
- Compress Images
- Limit Third-Party JavaScript & Shopify Apps
- Preload Web Fonts.
- Using a standard web font.
By fixing these issues, your website speed score can definitely improve.
If anything needs to be included or clarified then feel free to ask. We will surely help you.
Thank You
Have a nice day!
To improve the speed of your website, you can try the following steps:
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Optimize your images: Compress and resize your images to reduce their file size without significantly impacting quality. Use image optimization tools or Shopify apps to automate this process.
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Minify and compress your code: Minify your CSS, JavaScript, and HTML files to remove unnecessary characters, spaces, and comments. Compress your code using gzip compression to reduce file sizes and improve loading speed.
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Enable caching: Implement browser caching to store static resources like images, CSS, and JavaScript files on the user’s browser. This allows returning visitors to load your website faster as the cached files are retrieved locally.
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Remove unnecessary apps and scripts: Review your installed apps and remove any that are no longer necessary. Uninstalling unused apps and scripts can help reduce the number of requests and improve website performance.
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Use a content delivery network (CDN): A CDN can distribute your website’s content across multiple servers worldwide, reducing the distance between the user and the server. This helps improve loading speed, especially for international visitors.