Partial Refunds

Shopify Discussion
1

I wondered if someone could answer a question regarding partial refunds:

A customer requested a discount a couple days after completing their order, which we approved (10%). I then attempted to apply that discount by going to “Refund”, entered 1/1 on the item counter, unchecked the shipping charge ($15.45), and entered the custom 10% discount amount ($61.50). The discount appeared to go through fine with one big problem: I forgot to uncheck the “Restock Items” box :tired_face: . So…now, while the discount appears to have been applied within the order, our Order grid only shows $15.45, instead of the difference between the sale price and discount ($553.90). Which leads me to a couple questions:

  1. Most importantly, was the customer refunded 10% or nearly the entire amount, less the shipping ($15.45)? We can confirm this eventually, but may take days.

  2. What’s the best way to remedy this, and what would have been the better way to do this?

[UPDATE]:

As it happens, the customer just reported that they did in fact receive the $61.50 partial refund. So I guess that leaves open the question of how to rectify the Order grid to reflect the correct net sale amount ($553.90) rather than just the shipping charge ($15.45).

Thanks for any advice you can throw my way.

2

How to Correct the Order Grid?

To fix this, follow these steps:

Option A: Manually Adjust the Order Grid

Check your platform’s backend or order management system (e.g., Shopify, WooCommerce, etc.) to manually adjust the order.

Locate the order, go to the Transactions/Payment History section, and ensure that the net sale amount reflects the original amount minus the 10% refund ($553.90).

Option B: Undo Restock and Correct the Order

If your platform allows, you may be able to undo the restock or adjust the inventory and refund log to align with the correct values.

Look for an option to mark the item as “not restocked” or manually correct the inventory status.

Option C: Create a Manual Adjustment

If the platform doesn’t allow you to reverse the restock action, consider creating a manual order adjustment.

Add a manual note or create an internal refund/adjustment to reflect the correct net amount for record-keeping purposes.