I’m new in shopify and i don’t konow why when my client wants to buy from they can’ pay paypal and he gets a message You need to connect to PayPal to check out this way
Topic summary
Main issue: Customers cannot complete checkout with PayPal and see the error: “You need to connect to PayPal to check out this way.” Payments are being blocked.
Impact and urgency:
- One merchant reports 22 hours without processed orders and “thousands of dollars” in losses.
- Store relies solely on PayPal due to country restrictions, amplifying impact.
- Customers are emailing that they cannot pay because of the error.
Current actions:
- A community member requested the store URL to investigate and provide a precise fix.
- The affected merchant has contacted the technical support team but has not received a reply yet.
Unclear points:
- Whether this is a store-specific PayPal connection/configuration issue (e.g., account not connected/authorized) or a broader PayPal/Shopify integration problem.
Status: Ongoing and unresolved. Next likely steps include sharing the store URL, verifying/reauthorizing the PayPal connection, and awaiting a response from support.
1 Like
Welcome to the Shopify community!
Thanks for your good question.
Please share your store URL.
So that I will check and let you know the exact solution here.
I got the exactly the same error since last night and the payment isn’t proceeded with this.
So I haven’t gotten any order for 22 hours. we lost thousands of dollars because of this already.
We only have PayPal option cos of restriction in my country so I’m very frustrated.
Our customers keep sending emails about it that they can’t pay cos of this errors.
I already contacted the tech team and they have no reply yet.