I’ve had my payments on hold for three weeks. I’ve engaged with support multiple times and am being told that it’s a simple review process. I’ve not been asked for any documentation from the review team. I’ve been a customer for many years. This is so frustrating - and you cannot call to speak with anyone. No live humans available. Has anyone else gone through this and do you know of any way to escalate? I’ve stopped my internal marketing until this has been resolved. It’s hurting my business and is beyond maddening.
Topic summary
A long-time customer reports payments held for three weeks during a “simple review process,” with no documentation requested and no access to live support. The situation has forced them to pause internal marketing, directly impacting their business.
Community responses:
- One user asks for the website URL (possibly to investigate further)
- Another user shares a similar experience where the review cleared automatically after several weeks
Suggested workaround:
- Continue submitting support tickets via chat/email
- Request the issue be flagged as “business-critical” to potentially expedite resolution
Current status: Unresolved, with no clear escalation path or timeline provided by the platform.
Just out of curiosity, would you mind sharing the website url?
I’ve had the same issue before — the “review” eventually cleared on its own after a few weeks. Sadly there’s no phone escalation, but keep following up via support chat/email and ask them to tag it as business-critical.