Payouts are paused. -€1.11 EUR Failed payout since 16. Jan

Shopify Discussion

Topic summary

A merchant has €4,700 in payouts frozen due to a failed €1.11 transaction from January 16, 2025. Despite multiple attempts to update bank account information, the issue persists.

Key details:

  • Three support tickets have been escalated (56629039, 56774847, 56808236)
  • Promised response by April 14-15 never arrived; now waiting 3+ weeks
  • No “Retry Payment” button available in the account
  • The merchant confirms their bank accounts are functioning properly
  • Store remains operational and continues shipping orders

Current status: Unresolved and ongoing. One community member suggests contacting the bank to check for account restrictions while waiting for Shopify’s response, noting that account-related issues typically require extended resolution time depending on support queue.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi there,
i have problem with the account and payments, that was stuck after the error and after 16 Jan 2025 was an error with a withdrawal of funds of 1.11 Euro. And i’ve tried to change to a new bank account several times already, but nothing helps.

All the information and problems I described already in the ticket 56629039. I was promised to get a response to my mail on monday or tuesday - 14-15 Apr. But so far there has been no response.
Its just ridiculous that I am stuck with my 4700 EUR on hold because of 1.11 EUR charge error. And the problem is definitely not my bank accounts, since they’ve been working properly

All of my support tickets was escalated - 56629039, 56774847, 56808236
I’ve been waiting for a response from support 3 weeks, I still haven’t gotten a reply to my email.
I don’t understand how long I need to wait for an answer to the mail about the solution of my problem, I don’t understand what I should do now, i don’t even have a button Retry Payment.
I am tired of these useless ‘escalations’ and ‘as soon as possible’ which bring me nowhere
At the moment our shop is still open and we continue to send goods.
I don’t want to close my store because of it.

Please, help me

2

Hi @Jake-Xonomax

You are in the right place by reaching out to Shopify support team that has a better view of your account. I highly suggest that you reach out to your bank account as well to check if there are any restrictions in your bank account that is being used. Otherwise, wait for a follow up email from Shopify regarding this. Account issues like this will take time to be resolved depending on their queue as per experience but, it should be all good if everything is okay and verified.