my payouts have been paused for over a month now because it won’t let me verify my identity. Every time i click verify identity nothing happens and when i try contacting support they always say my situation will be escalated quickly but then nothing happens at all
Topic summary
A merchant reports payouts paused for over a month due to inability to complete identity verification. The verification button is non-functional—clicking it produces no response. Support has repeatedly promised quick escalation but failed to follow through or resolve the issue. Another user confirms this reflects a broader pattern of unresponsive support and systemic problems at Shopify.
Yup, sounds about right, for whatever reason the wheels have fallen off the wagon and no one at shopify is paying attention