Payouts from Shopify Payments are on hold

Shopify Discussion

Topic summary

Multiple Shopify merchants are experiencing payment holds on their accounts, with amounts ranging from $5,000 to five-figure sums. The holds are allegedly triggered by increased chargebacks or disputes, though several users report receiving no explanation or the promised email with details.

Key Issues:

  • Payments frozen during critical periods (one user mentions Black Friday approaching)
  • Products already fulfilled but funds remain inaccessible
  • Hold durations extending 10+ days with no resolution timeline

Support Experience:

  • Chat support repeatedly claims cases are “escalated” and under review by internal teams
  • Users report contacting support 5-10 times with no substantive progress
  • Support agents allegedly only add notes to tickets without direct communication to finance/account teams
  • Multiple users express frustration that no one is actually reviewing their cases despite assurances

Status: The discussion remains unresolved, with users seeking advice from others who may have successfully resolved similar holds. No confirmed solutions or recovery timelines have been shared.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Payouts from Shopify Payments are on hold

Your account activity shows a recent increase in chargebacks or disputes. An email with more details was sent to the account owner.

please someaone tell me how i can resolve this
i have alraddy fulfillied the products

1 Like
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##- can u please tell me how u resolved this?##

3

They did the same thing to my account and didn’t provide any explanation. I didn’t receive any email from them. They’re holding $5k of my money and it’s almost black friday. Reached out to their chat support 5 times in the last two weeks and all they say is “We have escalated your case, our internal team will review it and get back to you”. ABSOLUTELY USELESS. Did they at least send you the “email” as they claimed in the notice ?

1 Like
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Same issue here, no explanation. How much did they hold? How did you solve this?

5

Please when did they give you your money back

6

Please when did they give you your money back

7

When did you got your money back

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Did you get it resolved?

9

They have been holding our 5-figure money for 10+ days. Support is useless. If you reach them out, they will just add a note to ticket saying that you reached out. Finance/Account Team are supposed to look into this issue but support agents do not reach them out directly. They just add a note to the ticket and nobody sees those notes. I contacted to support 8-10 times at different times and talked with different people. They lie saying that “Team is working on it”, “They are investigating it”,“They are reviewing it”. NO THEY ARE NOT. When I ask support agents how exactly they know someone is working on it, they don’t have an answer. They assume it. They just want to close chat and continue with their lives… If your payouts are being held, take three deep breaths. Remind yourself that your business will survive this as well. Do meditation to find calm and peace. You will need it.