Hey everyone,
I’m honestly shocked by how poor Shopify support has become. My payouts have been frozen because identity verification fails for one owner, and after countless chats and emails, all I get is “your ticket will be picked up randomly.”
We’re a growing business with real customers waiting — but Shopify support moves like it’s 1998 dial-up. It genuinely feels like unless you’re on their $14,000/month enterprise plan, they just don’t care.
We’ve submitted IDs, double-checked details, reached out on every channel… and nothing. Our money is just sitting there while our business suffers.
If anyone has successfully escalated an issue like this to the Risk or Trust & Safety team, please drop advice below — because frontline support is doing absolutely nothing. Or even if anyone has any help to help me get out of this