payouts not being processed

Shopify Discussion

Topic summary

A merchant reports being unable to resolve payout processing issues for three weeks despite submitting correct bank details and required documentation. Shopify support has not provided assistance through chat or escalation channels.

Recommended escalation steps include:

  • Documenting all interactions: dates, times, support ticket numbers, screenshots of errors, bank statements, and submitted documents
  • Contacting Shopify Payments support directly via email with detailed problem description and evidence of financial hardship
  • Publicly addressing concerns on Shopify’s social media channels (Twitter/X, Facebook) by tagging @ShopifySupport

Current status: Issue remains unresolved and ongoing, with the merchant seeking community assistance after official support channels have failed to respond.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I have been trying to resolve a payout problem for 3 weeks and shopify will not assist me. bank details are correct, docs submitted and no help for chat or escalation. PleaSE HELP!

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand your frustration. Three weeks of unresolved payout issues with no support response is unacceptable. Let’s break down how to escalate this situation and get some action.

1. Document Everything (If You Haven’t Already):

  • Dates and Times: Record every interaction with Shopify support, including the date, time, and the representative’s name (if available).
  • Support Ticket Numbers: Keep track of all support ticket numbers.
  • Screenshots: Take screenshots of any error messages, payout statuses, or relevant information.
  • Bank Statements: Have digital copies of your bank statements readily available to prove the accuracy of your account details.
  • Document Submitted: Keep records of all documents submitted to shopify.

2. Escalate Through Multiple Channels:

  • Email Support:
    • If possible, find a direct email address for Shopify Payments support. Send a detailed email outlining the problem, the steps you’ve taken, and the lack of response.
    • Clearly state that you’ve been trying to resolve this for three weeks and that the delay is causing significant financial hardship.
  • Social Media:
    • Publicly address your concerns on Shopify’s social media channels (X/Twitter, Facebook, etc.).
    • Tag @ShopifySupport in your posts and clearly explain the issue.
    • Social media attention can sometimes prompt a faster response.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly