same here - customer complained they can’t use the paypal on our website and advised to use a different method. Shopify said to disconnect and reconnect paypal app - still not working. Spent 2 hrs on the phone with Paypal - they don’t know what it is. Logged it with their technical team now and waiting for resolution - hopefully shortly! What a mess!
This is still not fixed. I have about 5% of customers who cannot get the blue button to work after logging in to paypal. I have checked the “encrypted payment” is turned off as mentioned in another thread, and this has always been off on mine, so that’s not it.