Pending Payment Going To Old Bank Account. What Do I Do?

Payments + Shipping & Fulfilment

Topic summary

A merchant has a pending Shopify payout scheduled to deposit into a closed bank account. They’ve already updated their banking information in Shopify, but the system indicates the pending payout will still attempt to go to the old account.

Key concerns:

  • What happens when the closed bank rejects the deposit?
  • Will Shopify automatically reissue the payout to the new account after it bounces?

Current status:

  • Support has been contacted but hasn’t provided a clear answer yet
  • The merchant is seeking guidance from others who may have experienced this situation

The discussion remains open with no resolution or confirmed answer about the payout recovery process.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I no longer have access to the bank account used to set up my account which my current pending payout is scheduled to be deposited into. I’ve already updated my banking information in Shopify, but the interface message said the pending payout will still go to the old (now closed) account.

Has anyone experienced this before? What happens to the funds if the bank rejects the deposit? Will Shopify reissue the payout to my new account once it bounces back?

I have already contacted support and the help center assistant yet I’m not getting a straight answer.

Thanks in advance for any guidance or insight!