Pinterest Reject Our Store citing issues in the screeshot. However, we are strictly following their guidelines which are here: https://policy.pinterest.com/en/merchant-guidelines and we also have a clear Returns Policy Page. Can’t seems to figure out what’s missing. Need help!
Hi, I’m new to the community and I am having the same problem as you. Pinterest, after being a verified merchant for years has decided to remove it from my shop stating that my return policies are not clear. I am presently incorporating them in each listing but not sure if that is what they want. This would be my second appeal and want to make sure-did you solve your problem and, if so, can you tell me how?
We managed to solve the issue by making a few changes on the store. I am listing them for you:
1, Added links to the Shipping, Return and Privacy Policies in the Footer. In each of these policy pages we added clickable Email address and Mobile Number.
- Updated About Us Page and Contact Us Page to have Clickable Email address and Mobile Number.
You can read more about their requirements here: https://policy.pinterest.com/en/merchant-guidelines
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I am currently having this problem and only allowed one more request for review. did you ever resolve the problem?
You can try the solution I mentioned above. After that, you can approach Pinterest Support via this URL: https://help.pinterest.com/en/contact?current_page=about_you_page&appeals=rejection_appeal&page=about_you_page and ask them to take a look. This way, you will not exhaust the request quota and you review will be done too.