PITCH Theme marquee not working in mobile view

Shopify Discussion
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1

Hi everyone, I’m new to the community and I’m currently building a deck in the free version of Pitch. I am running into an issue with the Theme Marquee component. It displays correctly in desktop view, but it does not animate or appear properly in mobile view.

To give more detail:

  • The marquee shows up normally when editing or previewing on a desktop screen.

  • In mobile preview it sometimes appears correctly only when the page first loads, but once you begin scrolling it glitches and turns into a solid color bar instead of scrolling text.

  • No custom CSS, embeds, or heavy media elements are applied. This is happening with the default marquee setup.

I am trying to understand whether this behavior is:

  1. A known limitation of the mobile renderer

  2. A bug affecting the free tier of Pitch

  3. A compatibility issue triggered by the marquee animation on mobile

If anyone has encountered this or has suggestions for mobile friendly alternatives, I would appreciate the guidance. Thank you in advance.

2

Hi @doulbeH2O :waving_hand: Provide REFERENCE urls , or preview urls, etc.
Always keep OTHER people in mind we are not mind readers, know what you know, nor magically have your urls,nor theme setup.
Communicate replicatable detail.

User experience warning

Keep in mind such features can be a major user annoyance; and browser may disable it even for properly made ones when users prefer low motion.
:technologist: It’s silly shopify even shipped that or allows themes to have it, there’s a reason standards bodies for the web deprecated the HTML marquee tag.

Just like slideshows cramming more into less is NOT a good thing for an entire page of reasons.
With top two being they can over occupied your time trying to juggle things, and then just end up annoying users.
You want customers there for product, not getting distracted with stacks of excess moving info.
Make an actual choice on what has priority and show that.

If that’s true and replicable on a new theme install then contact a shopify support-advisor on the help/chat https://help.shopify.com

Note: some apps inject code only controlled through the app’s settings, or by uninstalling the app(if it doesn’t leave code behind)

3

Theme demo store has marquee section here: Gentle Body Wash – Pitch

Does it break the same on your devices?

If demo store works, then something wrong with your particular configurations.
Sharing a preview URL (with storefront password if not yet open) will help.

Also, some glitching in “Customize” is “acceptable” – what matters is how it works on storefront.