Issue: The Pitch theme’s Marquee (scrolling text/banner) displays correctly on desktop but in mobile preview intermittently glitches—after initial load it turns into a solid color bar when scrolling. No custom CSS or heavy media; default setup. User asks if this is a mobile limitation, a free-tier bug, or a mobile compatibility issue, and seeks alternatives.
Key guidance:
Provide replicable details: share reference/preview URLs (and password if needed) and exact steps to reproduce.
Distinguish Customize vs storefront: Minor glitches in the Theme Editor preview can be acceptable—verify behavior on the live storefront.
Troubleshooting paths: If reproducible on a fresh theme install, contact Shopify Support via help/chat. Check for app-injected code that may affect the section.
UX/standards notes: Animated marquees can annoy users; browsers may reduce/disable motion based on user settings (prefers-reduced-motion). The HTML marquee pattern is deprecated.
Status: Unresolved. Next steps are to test the demo, confirm storefront behavior, share a preview link, audit apps, and contact support if reproducible on a clean install.
Summarized with AI on December 11.
AI used: gpt-5.
Hi everyone, I’m new to the community and I’m currently building a deck in the free version of Pitch. I am running into an issue with the Theme Marquee component. It displays correctly in desktop view, but it does not animate or appear properly in mobile view.
To give more detail:
The marquee shows up normally when editing or previewing on a desktop screen.
In mobile preview it sometimes appears correctly only when the page first loads, but once you begin scrolling it glitches and turns into a solid color bar instead of scrolling text.
No custom CSS, embeds, or heavy media elements are applied. This is happening with the default marquee setup.
I am trying to understand whether this behavior is:
A known limitation of the mobile renderer
A bug affecting the free tier of Pitch
A compatibility issue triggered by the marquee animation on mobile
If anyone has encountered this or has suggestions for mobile friendly alternatives, I would appreciate the guidance. Thank you in advance.
Hi @doulbeH2O Provide REFERENCE urls , or preview urls, etc.
Always keep OTHER people in mind we are not mind readers, know what you know, nor magically have your urls,nor theme setup.
Communicate replicatable detail.
User experience warning
Keep in mind such features can be a major user annoyance; and browser may disable it even for properly made ones when users prefer low motion. It’s silly shopify even shipped that or allows themes to have it, there’s a reason standards bodies for the web deprecated the HTML marquee tag.
Just like slideshows cramming more into less is NOT a good thing for an entire page of reasons.
With top two being they can over occupied your time trying to juggle things, and then just end up annoying users.
You want customers there for product, not getting distracted with stacks of excess moving info.
Make an actual choice on what has priority and show that.
If that’s true and replicable on a new theme install then contact a shopify support-advisor on the help/chat https://help.shopify.com
Note: some apps inject code only controlled through the app’s settings, or by uninstalling the app(if it doesn’t leave code behind)
If demo store works, then something wrong with your particular configurations.
Sharing a preview URL (with storefront password if not yet open) will help.
Also, some glitching in “Customize” is “acceptable” – what matters is how it works on storefront.
Provide REFERENCE urls , or preview urls, etc.
It’s silly shopify even shipped that or allows themes to have it, there’s a reason standards bodies for the web