A merchant has been double-charged for four months despite operating only one Shopify store. They previously canceled their old store’s plan but continue to be billed for it. The situation is complicated by login issues—they cannot access the old store to verify cancellation because their login credentials are being declined and they’ve lost access to their old phone (likely needed for two-factor authentication). They’ve provided URLs for both stores: their current active store (labocazurigo.shop) and the old store they’re trying to access (case4you-ch.myshopify.com). The merchant urgently needs help regaining access to the old store to cancel the plan and stop the duplicate billing.
Hi Shopify Team
I have been charged twice for using only one store. The old store I already cancelled the plan. Now I want to log in but it declines my log in and I lost all my information on my old phone. So can you please help me log into my old shop so I can cancel the plan there? I got charged twice for a few months now.
old shop:
https://case4you-ch.myshopify.com/admin/auth/login?
new shop: https://labocazurigo.shop