Hi,
I had trouble keeping my Website chat online 24/7. It needed several staff members.
So I built an AI Chatbot that’s trained on my products.
It recommends the right product to the right customer.
I just listed it in the App store, so its pretty new, so I am looking to get some real world feedback.
If you’d like to give it a spin, here is the Demo shop.
For example, in the Demo Snowboard store:
Any and all feedback welcome! Demo shop.
Thanks
1 Like
Hi @vritzka
First off, congratulations on building your own AI Chatbot! That’s a big step, especially when you’re solving a real pain point like keeping your website chat online 24/7 without needing a large team. It’s clear you’ve put thought into creating something practical for store owners.
**What I Like:**1. Product Recommendations: Training the bot specifically on your products is a fantastic idea. Personalized product recommendations are a game-changer for customer experience.
- 24/7 Availability: Automating support with a bot is a great solution for businesses without the bandwidth to have staff online around the clock.
- Ease of Use: From the screenshots, it seems intuitive, which is essential for gaining user trust.
**Potential Areas to Improve:**1. Customer Interaction Flow: Have you tested how natural the conversation feels? Sometimes AI can come across as too robotic, which might discourage some customers. Adding conversational phrases can help.
- Handling Edge Cases: While product recommendations are great, does the bot handle other questions effectively? For example, “What’s your return policy?” or “How long does shipping take?” might also come up.
- Mobile Optimization: Many users shop via mobile devices. Ensuring the chat interface is smooth and non-intrusive on smaller screens could be a key improvement.
- Feedback Loop: Including a feedback feature after each interaction can help you refine how the bot performs and continuously improve it.
Personal Suggestion:
I’d recommend having a toggle or indicator for when it’s a bot versus when there’s a live agent (if applicable). Customers sometimes prefer knowing they’re chatting with AI—it sets the right expectations.
How to Get More Feedback:- Run a Beta Test: Offer a trial to Shopify store owners in different industries to test how well your chatbot adapts to varied businesses.
- Gather Insights: Analyze the most common queries and tweak the bot for those specifics.
- Engage on Forums: Posting in communities like this one is a smart move to gather insights from real users. Keep the conversation going!
If you need any other assistance, I am willing to help.
Best regards,
Daisy.
Great, I will give it a try. If having any thoughts, I will share it with you
