Please stop trying to bill me, this is fraudulent..

Payments + Shipping & Fulfilment

Topic summary

A user is disputing charges totaling over $151 and requesting a refund of approximately $52 already debited from their account. They claim they signed up for a free 3-day trial followed by a $1/month promotional rate (totaling $3 over 3 months), but were instead charged significantly higher amounts without authorization.

Key Issues:

  • Unexpected billing far exceeding the advertised trial terms
  • Daily billing attempts of $151+ continuing after account cancellation
  • Confusion led to creating two accounts under different email addresses [email removed] and penticton@email.com)
  • User has screenshots of the promotional offer as evidence

Current Status:

  • User has cancelled their account(s) and wants all billing stopped
  • Their bank has recommended a chargeback, but the user is attempting to resolve directly with Shopify first
  • Seeking immediate cessation of billing attempts and refund of charges already processed
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Dear Sir and or Madam.

Please stop attempting to Bill my account, which by the way I was only trying out to see if I would like this service, trying to Bill my account over $151.

I have canceled everything I wanted to stay canceled I do not want an account here as my experience has been very negative with the billing practices and I will look elsewhere, I believe in taking up problems with the entity or person you have a problem with that is why I’m sending this message to you Shopify rather than going to my credit card company and doing a chargeback as I believe it’s always best to tell your story and work toward a solution, please help me work toward a solution and stop your system from trying to Bill me this money, and please refund the money that was already taken from my account a couple of days ago somewhere around $52.

My account name is my email address and they are as follows,

[email removed]

and

penticton@email.com

In the confusion and frustration I entered a secondary email address and it signed me up again so please ensure that nothing is happening with either of these email addresses and I’m refunding anything that was taken thank you.

It was supposed to be a tested out for FREE for 3 days as your site states and then it was supposed to be ONE dollar a month, for subsequent months up to 3 months for a total of $3 after the trial, which is what it says on your main page, which I have screenshots of, now I didn’t ask for this $3 3-month thing either so why was I billed this exorbitant amount without my knowledge and why are you still trying to bill over $151 every day?

My bank wants me to do a chargeback and report it but I told them to hold off until I contact you.

Sincerely, Daniel E.

[email removed]

And you may find a secondary account under the ID: penticton@email.com