POST Orders request returning 403 despite sufficient permissions

Retired Boards Appdev Graphql Basics And Troubleshooting
1

I am developing a custom app intended to be used exclusively for my store to automatically create orders based on input data. The necessary permissions (read_orders and write_orders) have been granted. POST requests to another elevated permissions endpoints (POST Products and even GET Orders) return as expected, creating a product and returning a list of orders respectively. However, trying to make a POST Orders request with valid headers (content-type and x-shopify-access-token set to “application/json” and my access token respectively) always returns a 403 with a following body

{
  "errors": "Service is unavailable."
}

The error message indicates a problem on the Shopify side, however in such case I’d expect the error code to be in the 5xx range.

Thank you in advance.

2

Hey @AlexeyKhimich

There can be a few reasons why you are seeing ‘service unavailable’ but in order to confirm, we would need an X-Request-ID from your response headers in order to look at the logs.

Are you able to send us one that is within the last 7 days?

Thanks,

3

I have solved the problem. The shop that had been used for testing had no active Shopify subscription, and I was therefore not allowed to create any orders. Still, I would kindly ask you to make the error message clearer and more understandable for the end user.

4

Glad it was resolved! I’ll be sure to let the product team know that it would be valuable to have a more detailed error message.

Thanks for your feedback!