hey guys, we are using standard Shopify checkout. For subscriptions, we use the recharge app.
Our main product is a subscription product. We would like to upsell as post-purchase another smaller amount subscription-based product, addon.
I’m trying a bunch of different apps which is compatible with recharge, but none of them works, and the widget doesn’t appear. Maybe someone had this issue, and knows some workarounds?
thank you
hello there
If you’re using the ReCharge app for subscriptions and you want to add an upsell product after checkout, you can try using an app that is compatible with ReCharge and provides post-purchase upsell functionality.
One app that you can try is “CartHook Post Purchase Offers”. This app allows you to create post-purchase upsell offers for your customers and integrates with ReCharge to ensure that the upsell products are added to the customer’s subscription.
To set up CartHook Post Purchase Offers, follow these steps:
Install the CartHook Post Purchase Offers app in your Shopify store.
Create a new offer: In the CartHook app, create a new offer for the upsell product you want to offer. Set the offer type to “Recurring”, and select the ReCharge subscription product you want to attach the offer to.
Design your offer: Customize the design and messaging of your upsell offer to encourage customers to purchase.
Set the offer rules: Set the rules for when the offer should be presented to the customer, such as after they complete their initial subscription purchase.
Save and activate the offer: Save your offer and activate it so that it is live on your store.
Once the offer is live, customers who purchase your main subscription product will be presented with the upsell offer after they complete their purchase. If they choose to accept the offer, the upsell product will be added to their subscription via ReCharge.
Hello there 
,
I am the co-founder of AfterSell, one of the leading post-purchase upsell apps on Shopify. Happy to shed some light on why this is occurring!
Unfortunately this is a limitation of the Shopify Post-Purchase Extension. As mentioned on Shopify’s dev documentation, it is not possible for an app to “add a subscription to an order with an existing subscription”.
So if the original order contains a subscription product, and the upsell product you have set up is also a subscription product, the offer will not be shown. This limitation would be present for all the major post-purchase upsell app solutions (since all of the apps use the Shopify Post-Purchase Extension). That is the reason why the offer is not appearing for you despite all the different apps you have tried.
That being said, if the original order does not contain a subscription product, you will be able to upsell a subscription. Below is an example of what a post-purchase subscription upsell would look like on our app AfterSell. AfterSell is compatible with a variety of subscription apps including Recharge, Skio, Smartrr, Prive, Appstle, Loop, and nearly every other subscription app on the Shopify App Store.
This is likely not the outcome you were looking for, and it is unfortunate. But hopefully in the future there are updates Shopify makes to their extension that address this limitation.
