Hi everyone,
I’m posting here because I’ve been dealing with a serious and ongoing verification issue, and the support experience so far has been extremely unprofessional.
Over the past days, I spoke with multiple support agents who promised to escalate my case and transfer the conversation to the team responsible for fixing the document verification problem. However, every time I returned — sometimes barely an hour later — the conversation was already closed due to “inactivity.”
This means I have to restart from zero each time, re-explain everything, re-upload documents, and still get nowhere. Meanwhile, my verification remains stuck, my payouts are blocked, and I’m losing both time and money.
I’m really disappointed with the lack of follow-through. If someone says they will transfer my case, the conversation shouldn’t be closed right after. I need consistent support, not a reset loop.
Can someone from Shopify actually take ownership of this issue and ensure it gets properly escalated and resolved without closing the thread again? This is becoming extremely frustrating.
Thanks.
