i believe theres a problem with the chekout on my store. can someone thats living in the USA enter my store (from a phone preferibly) and tell me if it allows to proceed with checkout options? this is my url: lorvela.com
Topic summary
Suspected checkout issue on lorvela.com, possibly affecting U.S.-based users on mobile. The store owner requests someone in the USA, preferably on a phone, to attempt checkout and confirm if it proceeds.
A respondent offers immediate help but asks for the store link and a “collaborator code” to access the backend. The link (lorvela.com) is provided; the collaborator code is typically an access token used to grant a support partner limited admin access.
No confirmation yet on whether checkout fails for U.S. mobile users, and no fix has been implemented. Action items:
- A U.S. user to test checkout on a phone and report results.
- The store owner to provide collaborator access privately if they choose to proceed.
Status: Open, pending test results and potential access for troubleshooting.
1 Like
I’ve looked at your store (lorvela.com) and the homepage and product pages load fine, the check out actually reached payment method page but whether the checkout completes for a customer in the USA depends on your Shopify checkout settings and payment gateway configuration.
Lorvela
Make sure you have a payment provider enabled and active (Shopify Payments, PayPal, etc.)
Ensure your shipping zones include the US so the checkout doesn’t block before payment.
Use Shopify’s built-in “Test payment gateway” or create a draft order to confirm the flow all the way to payment
thank you, thats all i needed to know, i think i had a problem with it because i dont live in the USA, but if you do and its working fine for you thay means it works just fine