Problems with adding to cart on mobile devices, anyone else?

Shopify Discussion
1

is anyone else having issues with their customers not being able to add things to their cart when they are on their mobile devices? It seems to be working fine on desktops.

2 Likes
2

Hi @santal-forever ,

Thanks for reaching out. I understand it can be disheartening when technical issues hinder the smooth shopping experience for your customers. However, I’m happy to help as much as I can.

Issues like these are usually temporary, and with the right support and solutions, you’ll be able to provide a seamless shopping experience for your customers once again.

It would be very helpful if you could share your store link, so we can check if the issue happens on our end too. In most cases, the cause for this issue is a customized theme code or an app that may interfere with your theme. The best way to establish if it’s theme related problem is to install a new version of your theme or another theme and then see if it happens to it too. If the new theme doesn’t have this issue, your current theme will need a revision.

Please let me know what happens when you try to replicate the issue on a different theme.

3

Hello @santal-forever ,

This is Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot.

If customers are unable to add items to their cart on their mobile devices, but the functionality is working fine on desktops, there might be a few reasons behind this issue. Here are some common troubleshooting steps you can take to resolve the problem.

  • Check if your server is overloaded or underpowered, as it may struggle to handle the traffic from mobile devices. Consider increasing server resources or moving to a more robust server to accommodate the load adequately.

  • Ensure that your Shopify theme is designed to be mobile-friendly and compatible with various mobile devices and browsers. Some themes might encounter issues with specific mobile configurations. Temporarily switch to a default Shopify theme to see if the problem persists.

  • JavaScript errors could be preventing the add-to-cart button from functioning correctly. Try clearing your browser’s cache and cookies, and disable any third-party extensions that might interfere with the process.

  • Examine any third-party scripts or custom code added to your website, as they might be conflicting with the cart functionality on mobile devices.

  • If you have installed any plugins or apps specifically for mobile devices on your Shopify store, try disabling them one by one to identify if any of them are causing the issue.

  • Ensure that your Shopify store and all installed apps are up to date, as outdated versions may lead to compatibility problems.

  • Utilize your browser’s developer tools to inspect your website and check for any JavaScript errors affecting the cart functionality on mobile devices.

  • If you are unable to resolve the issue independently, don’t hesitate to reach out to Shopify’s customer support. They can assist you in troubleshooting the problem and providing solutions.

  • To accurately assess cart functionality, use real mobile devices for testing instead of relying solely on emulators or simulators. Emulators may not fully replicate real-world user experiences.

  • Confirm that your website has been designed with a responsive layout, effectively adapting to different screen sizes and resolutions.

Let me know if you have any further questions.

Gina

4
5

Hello @santal-forever ,

Only 3 reason which I think can prevent atc to perform its action on mobile.

  1. Css z-index related.
  2. JavaScript it can be with theme default or custom.
  3. Conflict of an app.

Thanks