Product description Formatting error

Topic summary

A user is experiencing formatting issues with their product description display, which appears significantly different from their intended layout.

Problem identified:

  • The product description rendering doesn’t match expectations
  • Screenshots were shared showing the formatting discrepancy

Suggested solution:

  • Check the HTML source of the product description
  • Look for extra spaces or <br> tags causing the formatting problem
  • Access the HTML view by clicking “show HTML” in the product description editor

Status: A community member provided troubleshooting guidance with screenshots demonstrating where to find the HTML editor, but no confirmation yet on whether the issue was resolved.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.

Hello, I have the problem that the product description looks completely different than I actually imagine (see photo).

Hello @lukasphr , Please see the HTML of your description. I think a space or “
” tag that occurs in this. Please see the screenshot below. Click on show HTML in the product description.

Feel free to reach out if you have any questions or need assistance.

Best regards,

Darshan.