Product Description "Show HTML" Not Working

Technical Q&A
1

Need some help! I write my product descriptions in HTML but for some reason, whenever I click “Show HTML” button, my HTML is disappearing and turning into code that looks like:

How can I bring back my HTML?!

Thank you!

1 Like
2

Hi @Alyssa_Lau ,

Refresh the page and try again for adding adding code into the page or check the front end of the page.

3

@Alyssa_Lau

Follow this screen Shot.

download (1).png
download (1).png1143×537 33.2 KB

download (2).png
download (2).png1142×500 34.6 KB

4

Unfortunately not working :disappointed_face: I’ve tried re-adding the code but it just messes everything up and turns back into the code I pasted above.

1 Like
5

@Alyssa_Lau

Hire Some one to fix it. let me know if you would like to get help from us.

Thank you.

6

There seems to be an issue with the recently updated product description editor which is causing it to create these code errors (or, if not errors, unwanted code). I am seeing this too, you are not doing anything wrong.

There are other issues with this new editor, some discussed here: https://community.shopify.com/c/technical-q-a/blank-description-after-pasting-html/m-p/1465539