Product Reviews (Shopify App) - Some customers can't see or leave reviews?

Shopify Apps

Topic summary

A merchant reports that approximately 30% of customers cannot view existing product reviews on their Shopify store. Additionally, clicking “Write a Review” reloads the product page instead of opening review entry fields.

Key Details:

  • The issue affects some customers but not all
  • Works correctly for the merchant and most customers on the live site
  • No common pattern identified across affected devices (some on iPhones, some on laptop PCs)
  • Using Shopify’s Product Reviews app

Suggested Solution:

  • One responder suggests this may be a temporary glitch
  • Recommends closing any pop-ups and scrolling to the “All Reviews” section to check if reviews display properly there

Status: The issue remains unresolved with no clear cause identified for the inconsistent behavior across different users and devices.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

We have about 30% of our customers saying they can’t see the existing product reviews. Also, if they click “write a review” it just reload the same product page instead of bringing up the review entry fields.

This is for the Product Reviews app by Shopify.

I can’t figure out any common thread. Some are on iphones, some on laptop PCs.

I can see the reviews on our live version and “write a review” works for me and most customers.

2

Hi @J_Cobalt

It might just be a glitch. If the “Write Review” pop-up appears again, please close it, scroll down to the “All Reviews” section, and check. If you can see the review displayed there, everything should be fine.

I hope this helps,

Best,

Daisy