Can anyone help with how to stop a proxy bot. The IP address changes all the time. The address and name the only constant is the postcode E1 7AA.
This has been happening for the past month. Shopify don’t care!!
There are apps and flows you could create to block/cancel orders. You should look into integration rather than relying on Shopify to do it.
For browsing, scraping, and even abandoned checkouts, there’s not much you can do. Just accept that the world is full of bots, make sure you’re not fulfilling fraudulent orders, and move on.
That postcode E1 7AA is a classic test/fake data postcode - bots love it because it passes UK validation. Since the IP is rotating, you can’t block by IP, you have to block by behavior
Search Orders for E1 7AA first. If those are paid orders, cancel them. If they’re declined attempts, the problem is card testing, and your checkout’s fraud settings matter more than the IP address.
what’s it actually doing, paid orders or just accounts and checkouts? if it’s fake accounts or contact from spam, check both spam protection boxes are ticked under online store > preferences, thery’re on by derault but worth a look. if it’s reall orders, cancel and refund before anything ships
Disclosure: I work on Estre, a bot and fraud guard app, so I’ll stick to what you can do in admin.
Since the IP keeps rotating, key off the one thing that stays the same, the postcode:
- In Orders, search
E1 7AAand check the payment status. Paid orders: cancel and refund before anything ships. Only declined or abandoned checkouts: it’s card testing, so the postcode matters less than slowing down checkout attempts. - If they’re paid orders, set up a Shopify Flow: trigger Order created, condition shipping address zip equals
E1 7AA(normalise the space, or check bothE1 7AAandE17AA), action Hold fulfillment plus add an order tag likereview-e17aa. That way nothing ships on autopilot and you review each one. - Keep the spam protection boxes on under Online Store > Preferences if it’s also creating customer accounts.