"Pickup currently unavailable at ..." displays on every product page

Technical Q&A
1

Our site has 6 locations that we’ve set up to allow “Customer Pickup” so a customer can see on the product page which location they can view the product. Recently though, every product seems to default to displaying the availability of just one location.

Even if we have stock at another location, it will display the message “Pickup currently unavailable at New Holland location” even though it’s available somewhere else. A customer can click on “Check availability at other stores” to see it is available elsewhere, but I’d rather not make a customer go through that and potentially lose them.

If you’d like to see an example, check out https://lapp-structures.myshopify.com/products/12x24-garden-shed-with-cedar-siding

I’d love for the page to just say “Available at Pocono Location” but instead its only displaying the availability at one of our locations by default.

2

Did you ever find a solution to this? We’re running into the same problem so trying to get the “Pickup currently unavailable at Pickup Location” notification off the product page. Once someone puts it into their cart, the product becomes available for pickup, however on the general product page, the quote shows up which may push customers away from putting in their cart.

3

I’m having the exact same issue

4

I got connected to the Shopify support staff and they were able to help me out!

5

I managed to get rid of this by going to theme settings, then in the “Product” page under “buy buttons” (had to double click to get all the options shown to me) it’s the “show pickup availability” toggle. Uncheck that and it it no longer shows on the product page.

(Theme Dwell)