Recieved wrong

Store Feedback

Topic summary

A customer ordered an oversized t-shirt and shorts from a Shopify store (dripox) but received used formal pants instead. They are seeking help to contact the seller for a return or refund.

Community responses suggest:

  • Contact Shopify customer support with complaint details
  • Send direct emails to the seller
  • This appears to be a scam operation rather than an honest mistake

Red flags identified:

  • Domain only 15 days old
  • Basic theme and setup
  • No return policy or contact details
  • Suspicious 66% discounts across all products
  • Likely promoted through social media ads

Recommended actions:

  • Contact bank immediately to stop/reverse the transaction
  • Report the merchant to Shopify at their fraud reporting page
  • Request sender’s address from delivery company for potential legal action

Status: Unresolved. The situation appears to be a common scam tactic where fraudulent stores fulfill orders with random items, then close and reopen under new names.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hey,

I’m Niraj I ordered a product from Shopify’s website (dripox) and I recieved a wrong product.

I ordered starl x premium oversized tshirt and shorts and I recieved a used formal pants. I really need some help to contact the seller and to return the order or give me a refund.

Hope to recieve a reply asap !

2

Hi there Niraj @niraj96 I think your best approach now would be to get in touch with Shopify customer support and provide all the details associated with your complaint. You should also try sending the seller direct emails in the meantime.

3

HI @niraj96

Welcome to the community and welcome to the world of scam stores. You can try with shopify, but I doubt this is an “honest mistake”. That is a known tactic of scammers, until you receive package, they can get allthe orders they need and just close this on open a new store.

The first thing I advise is that you contact your bank straight away and try to stop the transaction. Next, contact sHopify and report the merchant so it cannot scam any more people. You can go to

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

and choose Issue with the order or even Fraud.

Because this does sound like a clear fraud. The domain is just 15 days old, basic theme and setup. No return policy, and no contact details. Not sure how you can buy from a complete stranger with no contact info. I bet there was some ads on TickTok or Instagram that offers great discounts. And that discount is another, maybe the biggest red flag. If you see a discount of 66% on everything and that price is at least 50% smaller then other shops, then it is like they say “too good to be true” and just a scam.

You could maybe ask a post or delivery company for sender’s address and take legal actions but I doubt it can change anything.

Stay safe and watch for fake stores in the future.