Refund amount isn't equals to the line_item item

Retired Boards Appdev Partners Discussion
1

Hi Shopify devs,

I have a problem with the refund. The order_id is 3953404805307 and the refund id is 811918983355.

There is the refund object. The ‘subtotal’ of refund_line_item is 11.94 and ‘the total_tax’ is 2.38. But the amount of transaction is 14.33 which isn’t equal to 11.94+2.38.

{
                "id": 811918983355,
                "created_at": "2021-08-02T23:10:14-04:00",
                "order_id": 3953404805307,
                "processed_at": "2021-08-02T23:10:14-04:00",
                "restock": false,
                "total_duties_set": {
                    "shop_money": {
                        "amount": "0.00",
                        "currency_code": "EUR"
                    },
                    "presentment_money": {
                        "amount": "0.00",
                        "currency_code": "EUR"
                    }
                },
                "order_adjustments": [],
                "transactions": [
                    {
                        "id": 4908089573563,
                        "amount": "14.33",
                        "created_at": "2021-08-02T23:10:13-04:00",
                        "currency": "EUR",
                        "gateway": "bogus",
                        "kind": "refund",
                        "location_id": null,
                        "order_id": 3953404805307,
                        "parent_id": 4908081807547,
                        "processed_at": "2021-08-02T23:10:13-04:00",
                        "status": "success",
                        "test": true
                    }
                ],
                "refund_line_items": [
                    {
                        "id": 303760507067,
                        "line_item_id": 10191697739963,
                        "location_id": null,
                        "quantity": 1,
                        "restock_type": "no_restock",
                        "subtotal": 11.94,
                        "subtotal_set": {
                            "shop_money": {
                                "amount": "11.94",
                                "currency_code": "EUR"
                            },
                            "presentment_money": {
                                "amount": "11.94",
                                "currency_code": "EUR"
                            }
                        },
                        "total_tax": 2.38,
                        "total_tax_set": {
                            "shop_money": {
                                "amount": "2.38",
                                "currency_code": "EUR"
                            },
                            "presentment_money": {
                                "amount": "2.38",
                                "currency_code": "EUR"
                            }
                        },
                        "line_item": {
                            "id": 10191697739963,
                            "fulfillable_quantity": 1,
                            "price": "11.94",
                            "price_set": {
                                "shop_money": {
                                    "amount": "11.94",
                                    "currency_code": "EUR"
                                },
                                "presentment_money": {
                                    "amount": "11.94",
                                    "currency_code": "EUR"
                                }
                            },
                            "product_id": 6934599008443,
                            "quantity": 4,
                            "taxable": true,
                            "total_discount": "0.00",
                            "variant_id": 40752773988539,
                            "tax_lines": [
                                {
                                    "price": "9.55",
                                    "price_set": {
                                        "shop_money": {
                                            "amount": "9.55",
                                            "currency_code": "EUR"
                                        },
                                        "presentment_money": {
                                            "amount": "9.55",
                                            "currency_code": "EUR"
                                        }
                                    },
                                    "rate": 0.2,
                                    "title": "GB VAT"
                                }
                            ],
                            "duties": [],
                            "discount_allocations": []
                        }
                    }
                ],
                "duties": []
            }
2

Hello there,

There are situations that can cause rounding to occur on orders, usually resulting in a disparity of +/- 0.01c. It will vary from order to order, so in this case, your best bet would be to contact the support service directly to have them authenticate your account, login, and check the order data directly for more info.

Best,

Graham

3

Hi Graham,

Thank you so much for your Reply. I thought I was writing to the support service. So How can I contact the support service?

Best,

Siming

4

Hey @lisiming ,

Just wanted to pass on a few more things here. While our team works to provide insights and answer general questions related to our API on these forums, we are unable to provide authenticated support or locate account info at this time. However, there are several options for contacting our Support directly, depending on what works best for you!

To reach our merchant support team, start by clicking here and logging into your store to select from several support options. In the case that you are a Shopify Partner, you can head to the Support menu in your Partner Dashboard, and follow the links provided there - Cheers!