Hello everyone
For my sales channel app, I’m using Rest API for checkout and I’m getting an error in the Checkout API response which is related to accessing protected customer data. We completed the Protected customer data access form nearly 6 weeks ago, both (i) selecting our data use and reasons and (ii) providing our data protection details. Per the screenshots, the app still hasn’t been approved to access protected customer data and we have NOT received any email explaining what we need to do. We thus can’t complete the necessary checkouts from our sales channel app. Could you please suggest how we can determine the issues or have Shopify resend the email explaining what the issues are with our request to access protected customer data?
Thanks in advance.
Topic summary
A developer is experiencing an error when using the REST API for checkout in their sales channel app, specifically related to accessing protected customer data.
Current Status:
- Protected customer data access form was submitted 6 weeks ago
- Form included both data use/reasons selection and data protection details
- App remains unapproved for protected customer data access
- No email communication received from Shopify
Impact:
- Unable to complete necessary checkouts from the sales channel app
Request for Help:
The developer is seeking guidance on:
- How to determine what issues exist with their access request
- Whether Shopify can send an email explaining the problems
- What steps are needed to resolve the situation
A follow-up comment asks if there are any updates on this issue. The discussion remains unresolved with no official response yet.
Any news about this issue?