Removing code from product page

Shopify Discussion
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Topic summary

A user encountered mysterious code appearing on their Shopify product page frontend. The code appears to be reversed/mirrored text containing URLs and references to their site.

Suggested Solutions:

  • Revert product-related theme files to a previous version
  • Check for broken tags in the code, particularly in schema markup
  • Manually inspect and fix product files if familiar with the codebase
  • Roll back the entire theme to an earlier version using Shopify’s built-in feature

Troubleshooting Steps:

  • Identify which liquid files were recently edited
  • Check if any third-party apps were recently installed or removed
  • Review schema code for errors (GemPages identified this as a potential source)

Status: The issue remains unresolved. The user asked for clarification on how to perform the rollback, but no follow-up response was provided. The root cause—whether from manual code edits, app conflicts, or corrupted files—has not been determined.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

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Hello! This section of code has appeared on the front end of our website, and I don’t know how it showed up or how to remove it! Please help

https://www.righteousgelato.com/collections/gelato-academy/products/gelato-academy-ticket

2

Hello @righteousgelato ,

A tag is broken in the code. Try to revert the product related files to previous version.
Or if you are aware about code check product files manually and fix the tag.

Thanks

3

HI! How would I revert it back?

4

Hello @righteousgelato

I would like to give you some recommendations to support you
I see an error code from the schema code. You can check it or find our source to fix it

GemPages_0-1668563055710.png
GemPages_0-1668563055710.png1186×904 21 KB

I hope the above is useful to you.
Kind & Best regards!
GemPages

5

Hey, @righteousgelato

Would love to help you with this one. You should be able to roll back your theme to an earlier version. Check out this help page to learn more. However, to do this, you would need to know which .liquid files you have edited recently.

If you haven’t edited any .liquid files recently then we’d to know where the code has routed from. Have you installed or removed any third-party apps?