I have written some Python code to process CSV exports from the “Analytics” > “Reports”. In June 2025, I had a conversation with the Shopify AI chat bot from which I eventually learned that the export format had changed. So I spent some hours to update the code and redo my analytics.
Now it’s time to run the script again, and I get a KeyError because they’ve changed 'Line-item ID' to 'Line item ID'! WTF!? Who’s doing code review at Shopify? Or is an LLM doing all of the coding?
Talking to the AI chatbot again today, I found that it “understands” my frustration, but on further prompting, it admits no one is asking it for feedback from customer interactions. It suggested that I go to the help page and click on “Contact Support”, but of course on the help page is only another Chat bot that won’t provide any feedback. So I asked it how much I would have to pay for the privilege of getting support from a human:
Based on the documentation, to get human support from Shopify, you'd need to upgrade to Shopify Plus, which starts at $2,300-$2,500 USD per month depending on the term length.
Currently on your Basic plan, you only have access to the AI Help Center Assistant. Shopify Plus plans get phone support, email support, and dedicated Plus Support Advisors - actual humans you can talk to directly.
So you're looking at roughly $2,200+ more per month for the privilege of human support.
Welcome to the real dangers of AI…