We are using Shopify Plus
When processing a return for an order, which has not been paid due to the customer having Terms, the total order cost is not modified. The order does not qualify for a refund as it has not been paid yet.
For example: order has 3 items at $5 each, order total is $15
Customer has terms, order has not been paid
customer returns one item
Order total in Shopify still shows $15 as owed, instead of $10.
In Shopify Plus, when an order is placed with terms and hasn’t been paid yet, the system doesn’t automatically adjust the order total when an item is returned. To reflect the change in the order total (e.g., removing the cost of the returned item), you would need to manually adjust the order’s payment terms or create a credit note.
Create a Credit Note: You can create a manual credit note for the returned item to adjust the owed amount. This will reflect the new order total.
Adjust Payment Terms: If you’re using a custom payments setup, you may need to manually adjust the outstanding balance to reflect the return.
Shopify doesn’t automatically modify the outstanding balance based on returns for unpaid orders
I do not see a way to do a credit note on the order- only for the customer so still not reflecting the actual order price. and I do not know how to adjust the payment amount directly in Shopify Plus.
Can you explain a little further how to perform these steps?
THANK YOU!