Hi everyone,
I have a question regarding to how to efficiently handle the following:
- Let’s say I have a customer that wants to apply a warranty policy because the product broke. I then go on to send a replacement product to the customer. (the customer will not pay for the product or the shipping)
- The way I go about this is that I create a new order, add a custom discount where I apply 100%.
- Regarding the shipping, I don’t add any (because I don’t want the customer to pay for it, so I go ahead to buy the label myself) - but I would like to do this more efficiently. I want shopify to still recognize this as my expense, but unfortunately, I don’t know how to set it to 0EUR for the customer. Because if I add the usual shipping, then shopify will think the customer has paid for it.
- Do you guys have any advice on how to do this more efficiently?
Thanks a lot for your help!