There seems to be an issue on the site which looks like it is affecting reporting data. I have linked the store to Google including Shopping, Search Console, Merchant Centre and Analytics but the checkout sequence is set to sandbox mode which I understand is a developer setting this appears to be stopping the web pixel from allowing us to collect conversation tracking, could you please update this to enable the tracking pixel to collect the data. Can anyone please advise Shopify are pushing me to Google but I want to rule out Shopify first.
It seems your store’s sandbox mode is blocking the web tracking pixel from sending live data. Sandbox mode is used for testing purposes, so it doesn’t transmit real conversion or purchase data. Here’s how you may resolve this:
Check Sandbox Mode settings
Go to Shopify Admin > Settings > Payments.
If you’re using a third-party payment gateway, check if it’s set to sandbox mode in the gateway’s settings. Disable it to allow live transactions.
Ensure your tracking pixel is installed correctly For Meta Pixel: Check Events Manager in your Facebook/Meta account. For Google Analytics: Use Google Tag Assistant to ensure the pixel is firing correctly.
Test the Checkout Flow
After disabling sandbox mode, complete a test order to ensure the pixel collects conversion data.
Validate with Google Tools
Use tools like Google Tag Assistant or Google Analytics Debugger to ensure the pixel is tracking properly.
If you’ve disabled sandbox mode and the issue persists, you may need to clear any caching plugins or settings that could block the pixel.
