Scam? shopifyterms of service.inc@gmail

Shopify Discussion

Topic summary

A user received a suspicious email claiming their Shopify store violates GDPR, CCPA, and CDA regulations. The message threatens store takedown within 24 hours and requests forwarding to “cyberhelp from Shopify.”

Red flags identified:

  • Sender uses non-official Gmail address (shopifyterms of [email removed]
  • Contains garbled/reversed text (“maeT ecnailpmoC yfipohS”)
  • Creates urgency with 24-hour deadline threat
  • Requests forwarding rather than direct resolution

Community consensus: This is confirmed as a scam/phishing attempt. Legitimate Shopify compliance communications come through official channels, not Gmail addresses.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Is this legit???
Dear Merchant,

Your store has been flagged for non-compliance with major regulations, including GDPR, CCPA, and CDA standards. Failure to resolve these issues could result in heavy fines and irreparable damage to your store’s reputation, especially in the European market. Compliance with GDPR and CCPA is mandatory for legal operation in the EU, and your store’s accessibility failures are already affecting customer satisfaction.

To help you resolve this, we’ve created a support ticket:

Ticket ID:

Please email this to cyberhelpfromshopify to prioritize your case. If these issues aren’t resolved within 24 hours, your store will be taken offline until compliance is achieved.

We urge you to act now to avoid disruptions.

Best regards,
Shopify Compliance Team

2

This is a scam