Scheduled orders are created because billing is past anchor

[Mich_Mu]

Hi everyone!

We’re experiencing some strange behavior when using anchors with subscriptions.

We have a merchant that has the following setup: anchor is the first of the month + pre anchor behavior is ASAP (i.e. immediately trigger an order on checkout).

But we’re seeing cases where on the subscription contract, instead of giving us the 1st of the month for the billing, Shopify returns the 2nd of the month. So our system triggers the billing attempt on the 2nd of the month, causing the order to show up as scheduled for the next month instead of unfulfilled for the current month because the anchor date has passed. Any idea what the issue could be?

[J-ROM]

Hey Mich_Mu

I need a couple more information to assist you better with anchors’ influence on subscriptions’ next billing date:

• what are the cutoff and cutoff day for this recurring selling plan delivery policy anchor?
• are they different than its billing policy ones?
• is there a selling plan ID and shop ID exhibiting this problem that you could share?

Feel free to message me privately if you’re willing to include answers to the last questions.

Cheers,
J-ROM