Search Customers by order fulfillment status

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1

Hello,

I am wondering if there is a way for us to search for customers who have orders that are still unfulfilled. I know this is doable under the orders tab, but is it possible to do that from the customers tab?

The reason we want to do this is we generally have 2 types of orders that come through : ones that are fulfilled quickly and ones that are fulfilled little by little over a 10 to 12 month period. We want to be able to market to customers whose orders have all been fulfilled, but not to customers who still have unfulfilled orders. Is there a way to do this?

Thanks so much for your help,

Paul

2

@GrazingDays

Hi Paul,

You can’t directly filter customers by unfulfilled orders under the Customers tab. However, you can use the Orders tab to filter unfulfilled orders and then cross-reference those customers. Unfortunately, there’s no direct way to do this from the Customers tab.

Hope that helps!

3

Hello @GrazingDays :waving_hand: Natively no, with apps set up a process to tag/untag customers based on the status of their orders.

Though no exact off the shelf tasks this should be possible in shopify’s free shopify-flow app, or automation app like mechanic

If you need bespoke automation built then contact me by my email for services.
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Good Luck.

4

Hello PaulNewton,

Thanks so much for your response, although this is not exactly what I was
looking for, we can make it work with Shopify Flow. This is the first I hear
of this app and it looks amazing.

Thanks,

5

Hi,

You can try Notify Rush: https://apps.shopify.com/notify-rush

Notify Rush is a Shopify app designed for sending bulk emails to customers, helping you keep them informed about their orders. For example, if you’ve received 1,000 orders and know that 100 of them are on backorder and won’t be shipped within the next 5 days, you can easily select those orders and notify the affected customers in just a few clicks.

The app also allows you to create and customize email templates for different scenarios, such as delayed shipping due to out-of-stock products, carrier delays, product exchanges, and more.

Thanks,