Search image Thumbnail doesn't work

Store Design
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Topic summary

  • Search results on a Shopify site are not showing thumbnails (small preview images) when the user looks up a page.

  • A screenshot was provided, which is central to understanding how the search results appear without images.

  • Support requested the store URL and password (if applicable) to investigate directly.

  • After checking, support reported that no images are present in the thumbnails, indicating that images are not configured/assigned for those results.

  • Recommended action: review theme/settings to ensure thumbnails are enabled and that appropriate images (e.g., featured images) are assigned to the relevant pages/products for search display.

  • Outcome: No fix implemented yet; resolution pending the store owner updating settings or providing further access/details.

Summarized with AI on December 26. AI used: gpt-5.
1

When I search for a page on my website the thumbnail doesn’t work.

IMG_0279.jpg
IMG_0279.jpg1170×2532 123 KB

1 Like
2

Hello.
Our team is ready to help you.
Please share your website address and access password (if necessary) so that we can check and assist you.

3

I have checked your website and there are no images in your thumbnails. Please review your settings to ensure that images are configured for the thumbnails.