Send review QR code printed with order

Shopify Discussion
1

This is driving me nuts!

I want to send a review request inside the box with the order to customers in a specific segment. The review request should be a printed letter with a QR code that directs the customer to the URL where they can leave a review.

If I only had to do this once, I’d do it manually…

But I want this to be automatic.

Here’s how I’m thinking about it: using Shopify Flows to check if:

A. An order has been placed
B. The customer is in the defined customer segment
C. We haven’t sent this note before

In this case, a QR code should be generated by calling a QR code generator API with the URL {{ product.Url }}?ref=review (this will trigger the review modal on the product page).

The generated QRcode.jpg image should then be inserted into a custom order file metafield.

I would then edit the packing slip code to include a page break if the order metafield {{ order.metafields.custom.review_request_qr_code }} is not empty. The page break would include the note and an tag with the QR code.

The big problem here is that I can’t find a way to generate that QR code and store it in the order metafield. Any ideas?

2

You might have some luck with a dedicated reviews app, I could see them having something like this. I used Judge.me when I ran a store, they were great and easy to work with.

3

Hey Joe! We do use a reviews app. We used Judge.Me for almost a year. We are currently using Loox as it gives us a better review conversion.

Nevertheless, none of the reviews apps that I’ve investigated offers this (Yotpo, Okendo, Loox, Judge.Me, etc.)

What I’m looking for is to be able to render the reviewUrl as a QR code on the packing slip or on a document that can then be printed and put inside the box together with the product.

4

Hi @InakiLopez ,

This is Gabriela from the Judge.me support team :slightly_smiling_face: We have recently launched a new feature that allows you to request reviews using a QR code, that you can print and display in your store or attach to delivery packages. Customers can easily scan the QR code with their phones and be redirected to a review form to submit their reviews. This feature is now available on our Awesome Plan ($15/month) and you can see more information in the artcile below.

Collect reviews using QR code

In case you have any questions regarding this feature, please feel free to reach out to us at support@judge.me. Our support team is available 24/7!

Best,

5

Hey Iñaki! Sara from the Loox team here :slightly_smiling_face:

I’m happy to let you know that we do offer the option to create a QR code that leads a customer to the Loox review form for any given product!

You can read more about it here:
https://help.loox.io/article/458-how-to-create-a-qr-code-to-send-customers-to-submit-a-review

Please feel free to reach out to our Support Team if you have any questions while setting that up- we’d be happy to help you!

6

Hey Sara,

I spoke with Yishai, and he confirmed exactly that. However, this still doesn’t address the problem I mentioned in my question:

‘The big problem here is that I can’t find a way to generate that QR code and store it in the order metafield.’

Do you have a solution to achieve this?

7

Hey Iñaki,

Thanks so much for clarifying.

I can’t think of a way to accomplish this at the moment, but this is really interesting feedback. We’re always looking for ways to improve Loox and I’ll be sure to share this with our Product Team for consideration for our future development plans.