Good evening. I needed to know specifically if I can ship candles from Puerto Rico internationally. Also how does the shipping payment works best? Will it be the client who pays for the shipping? or will it be me or the shipping cost will it be divide by the client and me? please let me know.
Topic summary
Topic: Shipping candles internationally from Puerto Rico and how to handle shipping costs.
Setup options: You can either connect an eligible third‑party carrier account for carrier‑calculated rates or use a shipping/label app from the Shopify App Store (e.g., ShipStation) to buy labels. The business typically purchases the labels, but you can adjust product pricing to recover shipping costs.
Cost strategies at checkout:
- Free shipping: Build cost into product price or accept lower margin; often best for conversions.
- Flat rate: Charge an approximate fee, collecting part of the cost.
- Carrier‑calculated: Charge the exact live rate to the buyer.
Practical steps: Check eligible carriers for Puerto Rico via Shopify’s carrier guidance, and consult UPS, FedEx, or USPS directly for international rates from Puerto Rico. Review Shopify’s “Understanding Shipping Labels” resource and consider a shipping app if needed.
Unresolved point: The thread does not confirm whether candles have any specific restrictions for international shipping; verification with carriers is recommended.
Status: No final decision; guidance provided, action items are to choose a pricing strategy and confirm carrier feasibility. Links to Shopify docs/apps are central.
Hi @Jahely26 ,
Thanks for reaching out to the Community! I’d be happy to provide some insight on shipping, to ensure this gets resolved.
When it comes to setting up shipping, you have to main options; using carrier-calculated shipping or a shipping app available within the Shopify App Store. If you have your own account with an eligible shipping carrier, then you can connect that third-party carrier account to your Shopify admin. To learn more about the eligible carriers in your country, you can click this link. Alternatively, you can check out the Shopify App Store for an available app that can allow you to successfully purchase labels. ShipStation is a popular app that may work for your business needs!
As for who purchases the labels, this is generally something you as the business are responsible for. With that being said, you can mark your product pricing accordingly to cover those shipping costs. To learn more about shipping, you can check out our Understanding Shipping Labels document.
Please let me know if you have any other questions.
You may speak to UPS, FedEx, or USPS to know the shipping cost to ship from Puerto Rico to globally.
Shipping cost at checkout is your business decision. Your options are:
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Free Shipping: In this case, you either accommodate the shipping cost in the product price or reduce the profit margin to offer free shipping. If this is feasible for your business, it is the best option for conversions at checkout.
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Flat Rate Shipping: An approximate shipping rate is charged at checkout, where you only collect a portion of the shipping cost from the buyer.
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Carrier Calculated Shipping Rates: You collect the exact shipping cost from the buyer at checkout.
Depending on your business feasibility, you may choose any of these solutions.