A merchant is experiencing an issue where custom shipping options (like “Express”) disappear at checkout when customers add items from different shipping profiles to their cart. Instead, only a generic “Shipping” label appears.
Proposed Solutions:
Enable split shipping: Navigate to Settings → Shipping and Delivery → Checkout shipping and activate the option to show shipping rates for each location or profile. This will display individual rates based on assigned profiles, though Shopify will combine them into a total shipping cost.
Review shipping settings: Check Settings → Shipping and delivery → Edit location/zones and rates to verify that shipping options are configured correctly. Screenshots were provided showing where to access these settings.
Status: The discussion remains open with no confirmation from the original poster about whether either solution resolved the issue.
Hi all,
I have multiple shipping profiles for different products. However, when customer adds to cart products from different profiles, the shipping line at the checkout just says “Shipping”. It doesn’t have the options I have set up, such as “Express” etc. Is there a way to fix this?
Thank you very much in advance.
Best,
Al
Hey @AlBu07,
When products from different shipping profiles are added to the same cart, Shopify automatically merges them into a single shipping rate, which is why you only see “Shipping” at checkout instead of the specific options like “Express” or “Standard.”
If you want those rates to appear separately, you can enable split shipping. Just head to Settings → Shipping and Delivery → Checkout shipping, and turn on the option to show shipping rates for each location or profile. This will display separate rates for the products based on their assigned profiles.
The only thing to keep in mind is that Shopify will add up the rates from each profile to show the total shipping cost at checkout. So while the rates will appear individually, customers will still be charged the combined total.
Hello @AlBu07 ,
I hope you are well!
I think you must have added something wrong at checkout page. So, to check the settings, you need to go to Settings >> Shipping and delivery >> Edit the location/zones and rates. It will fix the rates and Express or other things which you set will appear to the checkout page.
