Shop.email

Technical Q&A

Topic summary

A store owner rebranded with a new product line but an outdated contact email (using the old store name) kept appearing despite updating known settings and installing a new theme.

A comprehensive troubleshooting checklist was provided covering:

  • Store Settings: General settings, store details, and sender email configurations
  • Theme Elements: Footer, header, contact sections, and homepage content
  • Email Templates: Transactional notifications and checkout settings
  • Content Pages: Contact, About, and policy pages
  • Navigation & Apps: Menu mailto: links, contact forms, and email marketing integrations
  • Theme Code: Searching liquid files (header.liquid, footer.liquid, contact-form.liquid) for hardcoded email addresses

The issue was successfully resolved after checking the suggested locations, with the outdated email found in one of the previously overlooked areas mentioned in the troubleshooting guide.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I renamed my store, to offer a completely different product line - but have missed updating an email link somewhere, that keeps pulling the previous contact email (using the old store name) and I’m not sure where that is pulling from. I have a new theme installed, have gone through the various settings that I know would store my contact email address, and am now wondering if there is something in a code line somewhere that this might be pulling from? Any thoughts greatly appreciated

2

Hey @Annieonline ,

Hope you’re doing well :slightly_smiling_face:

Here are the specific places to check for that outdated email address:

  1. General Settings:
    • Go to Settings → General → Store details
    • Check both your store email and sender email
  2. Theme Settings:
    • Go to Online Store → Themes → Customize
    • Check footer settings (often contains contact info)
    • Look for any “Contact” or “About” sections
    • Check header settings if you have contact info there
  3. Transactional Emails:
    • Settings → Notifications
    • Look at email templates, particularly order confirmations, shipping notifications, etc.
    • Check the sender email for each template
  4. Pages:
    • Check your Contact page content
    • Look at your About page or any policy pages
    • Review your homepage sections if they include contact info
  5. Navigation Menus:
    • Online Store → Navigation
    • Check if any menu items have mailto: links
  6. Apps:
    • Check any contact form apps
    • Review email marketing apps (Klaviyo, Mailchimp, etc.)
    • Look at customer service apps (Help Center, FAQ)
  7. Theme Code:
    • Online Store → Themes → Actions → Edit code
    • Search in theme files for your old email address
    • Check specifically in header.liquid, footer.liquid, and contact-form.liquid
  8. Checkout Settings:
    • Settings → Checkout
    • Review email marketing settings and additional scripts

Since you mentioned you’re getting emails from a link, it’s likely either in your theme settings/code or on a specific page. I really hope you find that, in case not, let us know and we’d love to help.

Cheers!
Shubham | Untechnickle

1 Like
3

Many thanks! It took a bit of digging, and I had already thought to check some of your suggestions - but you also suggested the critical spot that I missed earlier. Saved me much frustration (that I really didn’t need more of :wink:

4

Super glad it helped @Annieonline :slightly_smiling_face:

Feel free to reach out in the future if you have any questions. And, don’t forget to like and accept it as the solution.

Cheers!
Shubham | Untechnickle