Shop.email

Technical Q&A
1

I renamed my store, to offer a completely different product line - but have missed updating an email link somewhere, that keeps pulling the previous contact email (using the old store name) and I’m not sure where that is pulling from. I have a new theme installed, have gone through the various settings that I know would store my contact email address, and am now wondering if there is something in a code line somewhere that this might be pulling from? Any thoughts greatly appreciated

2

Hey @Annieonline ,

Hope you’re doing well :slightly_smiling_face:

Here are the specific places to check for that outdated email address:

  1. General Settings:
    • Go to Settings → General → Store details
    • Check both your store email and sender email
  2. Theme Settings:
    • Go to Online Store → Themes → Customize
    • Check footer settings (often contains contact info)
    • Look for any “Contact” or “About” sections
    • Check header settings if you have contact info there
  3. Transactional Emails:
    • Settings → Notifications
    • Look at email templates, particularly order confirmations, shipping notifications, etc.
    • Check the sender email for each template
  4. Pages:
    • Check your Contact page content
    • Look at your About page or any policy pages
    • Review your homepage sections if they include contact info
  5. Navigation Menus:
    • Online Store → Navigation
    • Check if any menu items have mailto: links
  6. Apps:
    • Check any contact form apps
    • Review email marketing apps (Klaviyo, Mailchimp, etc.)
    • Look at customer service apps (Help Center, FAQ)
  7. Theme Code:
    • Online Store → Themes → Actions → Edit code
    • Search in theme files for your old email address
    • Check specifically in header.liquid, footer.liquid, and contact-form.liquid
  8. Checkout Settings:
    • Settings → Checkout
    • Review email marketing settings and additional scripts

Since you mentioned you’re getting emails from a link, it’s likely either in your theme settings/code or on a specific page. I really hope you find that, in case not, let us know and we’d love to help.

Cheers!
Shubham | Untechnickle

3

Many thanks! It took a bit of digging, and I had already thought to check some of your suggestions - but you also suggested the critical spot that I missed earlier. Saved me much frustration (that I really didn’t need more of :wink:

4

Super glad it helped @Annieonline :slightly_smiling_face:

Feel free to reach out in the future if you have any questions. And, don’t forget to like and accept it as the solution.

Cheers!
Shubham | Untechnickle