Shop Pay and Apple Pay buttons not working

Technical Q&A

Topic summary

A user reported that Shop Pay and Apple Pay buttons on their product page were non-functional, though standard cart checkout worked normally.

Troubleshooting suggestions provided:

  • Verify “Show dynamic checkout buttons” setting is enabled
  • Check for JavaScript conflicts
  • Ensure product code includes {{ form | payment_button }}
  • Consider updating or switching themes

Resolution: The issue was resolved after identifying that an options app was interfering with the payment button functionality.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

On our main product page:

https://keptcollection.com/products/childhood-a-history

The payment buttons like “Buy with Shop Pay” or “Apple Pay” do not do anything when clicked. Customers can checkout by adding to cart but we’d like the payment buttons to work on the product page as well.

Any idea why this might be happening or how to fix it? Thanks for your help!

2

Hi,

Hope this will help

  • Look for the option “Show dynamic checkout buttons”-make sure it’s checked :check_mark:
  • Check for JavaScript Conflicts
  • Make sure product code includes {{ form | payment_button }}
  • Update your theme or use new theme
3

Thank you for this! There was an options app that was interfering.

1 Like