Shopify app submission missing authentication with session tokens

Shopify Discussion

Topic summary

A developer is encountering an issue during Shopify app store submission where the authentication requirement “Not authenticating with session tokens” remains unchecked, despite following the official Remix template.

Current Status:

  • Last automated check occurred on December 29
  • Developer seeks method to retrigger the verification process
  • Screenshot shows the unchecked authentication requirement

Recommended Solutions:

  1. Access app via development store - Logging into the app through a development store may prompt Shopify’s system to re-evaluate authentication methods
  2. Wait for system updates - Automated checks can take up to 48 hours to reflect changes
  3. Verify implementation - Double-check session token authentication compliance, including proper App Bridge implementation and token handling
  4. Contact support if unresolved - Reach out to Shopify support or developer forums if the issue persists beyond the expected timeframe

Key Point: Even with correct implementation, Shopify’s automated system may not immediately recognize session token authentication due to periodic checking schedules rather than real-time validation.

The discussion remains open with no confirmed resolution yet.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi guys, I’m currently trying to list my app on the shopify store but I have a hurdle that “Not authenticating with session tokens” is still not being checked despite the app itself was following the remix template.

The last checking date was 29 Dec, any idea on how to retrigger the checking?

Screenshot 2025-01-13 102311.png
Screenshot 2025-01-13 102311.png924×104 5.84 KB

1 Like
2

Hi @aven-evan

I’ve taken a close look at your situation and understand the frustration of encountering the “Not authenticating with session tokens” message during your app submission, especially when you’ve followed the Remix template.

Understanding the Issue

Even if your app is correctly set up to use session tokens, Shopify’s automated system might not immediately recognize this. This delay can be due to the system’s periodic checks, which don’t always reflect real-time changes.

Steps to Address the Problem1. Access Your App via a Development Store

Log into your app through a development store. This action can prompt Shopify’s system to re-evaluate your app’s authentication method. Developers have found that interacting with the app in this way can trigger the system to recognize the use of session tokens.

  1. Allow Time for System Updates
    After making changes or accessing your app as described, it’s important to wait for Shopify’s automated checks to update. This process can take up to 48 hours. Patience during this period is crucial, as the system needs time to reflect the current state of your app’s authentication setup.
  2. Ensure Compliance with Session Token Authentication
    Double-check that your app fully complies with Shopify’s session token authentication requirements. This includes proper implementation of App Bridge and handling of session tokens. Even if you’re using a template, it’s essential to verify that all configurations are correct and up to date.

Additional Considerations- Stay Updated with Shopify’s Documentation

Shopify’s guidelines and requirements can evolve. Regularly reviewing their official documentation ensures that your app remains compliant with the latest standards.

  • Reach Out to Shopify Support if Needed
    If, after following these steps, the issue persists beyond the expected timeframe, consider contacting Shopify’s support or developer forums. Engaging with the community or support channels can provide additional insights or solutions.

I hope these suggestions help you navigate this challenge. If you need any other assistance, I am willing to help.

Best regards,

Daisy.