Hi I am having an issue with shopify and they are no help at all and saying I got my payout from my balance which I never did. The day before I had money in my balance and reserved funds. The day my reserved funds was released I took a look at when I will be receiving my reserved fund and I noticed that my balance went to 0. I had money in my balance and in my reserved funds. I got my reserved funds. But never the money in my balance or notification about it I have all the proof that it was all there as I spoke with an agent a couple days before my reserved funds was released. Shopify is no help and they’re saying that I got the payout which I never did. All of my recent payouts were from recent order which were from the past 7 days. I want to know if anyone has ever encountered a issue like this.
I’m sorry to hear about your experience. Issues with payouts can be frustrating. While I haven’t encountered this exact issue, discrepancies in payouts can sometimes occur due to processing delays or technical glitches. It’s essential to keep documenting your communications with Shopify support and provide any evidence you have of the funds in your balance. If Shopify support isn’t providing a satisfactory resolution, you may want to consider reaching out to them again or seeking assistance from a legal advisor who specializes in online commerce disputes.
Hi Eurobahndynamic,
I am facing the exact same issue right now. Have you managed to find a solution to this problem? It would help me a lot.
did you get your issue resolved ? i’m having a similar situation. 40 k in reserves and only paid out $300. was told the rest was refunded? no no response