Shopify business type change delay — 9 days and no progress

Shopify Discussion

Topic summary

A merchant has been waiting 9 days for Shopify to process a business type change, which is blocking their store launch. Despite daily follow-ups with support, they’ve only received repeated assurances that the issue has been “escalated” without concrete updates or timelines.

Key Details:

  • Original estimate: 3–5 days processing time
  • Current status: No confirmation the request is being actively worked on
  • Impact: Unable to open store or launch business
  • Ticket reference: 61153819

The merchant is requesting a moderator or Shopify staff member verify the request is with the correct team (Account Operations or Risk) and provide a status update on when the business type change will be completed.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’ve been waiting 9 days for Shopify to change my business type so I can open my store. I’ve been following up with support almost every day. Each time I’m told it’s been “escalated,” but I haven’t received any confirmation that it’s actually being worked on or when it might be resolved.

Support originally told me it would take 3–5 days, but there’s been no update or timeline since. I’m currently unable to launch my business because of this delay.

Ticket reference: 61153819

Can a moderator or Shopify staff member please check if this request is with the correct team (Account Operations or Risk) and confirm that it’s being actioned? Any update would really help, as this is preventing me from opening my store.

Thanks in advance.

@shopifystaff0471 @customersupport_58