Shopify chat app - Mobile setting will only work with double taps not single

Shopify Apps

Topic summary

Mobile chat interface requires two rapid taps to open, navigate, and send messages, while desktop works with a single click. The store owner has tried all available settings and is looking for a one-tap mobile fix, possibly via code.

A reply does not provide a fix for the existing app but suggests switching to an alternative: Retail Genie (a GPT-powered chat app) that is compatible with both mobile and desktop and lets merchants oversee all conversations. (GPT refers to an AI language model.)

No technical diagnosis or code-level solution was offered. The issue remains unresolved with the current app; only an app recommendation was provided.

Summarized with AI on January 6. AI used: gpt-5.
1

I hope someone can figure this out. I’ve gone through all the available settings.

On my desktop website, the online store chat works great. Single click with the mouse activates all button sections of the chat app.

On mobile, the chat app requires to clicks ( 2 rapid pushes of the finger on the screen) to navigate the chat app, open the chat, or send a message.

This is quite frustrating and not user friendly on the mobile.

Is there a way to fix this? to make it a one click on mobile?
Any help or a solution would be great. Im guessing since there isn’t an option on shopify settings, it may have to be code of some sort.

Thanks!!

1 Like
2

Hi DevelliAU, if you’re having trouble with this chat app, you should check this one out - https://apps.shopify.com/retail-geni-e

It uses GPT to handle all the communication for you and is compatible with mobile and desktop stores. You can also oversee all the conversations it has with your customers.