14:24 Rachel
I truly appreciate your patience, and I’ve reached out to our back-end team for assistance. I genuinely wish I could offer you a callback option, but unfortunately, that’s not something we can provide. As a friend, I’d recommend reaching out to a family member or someone close who can help you get in touch with us through chat. Please know that we are committed to supporting you in any way we can, and I deeply apologize for our inability to provide a callback.
maybe someone from MGT see and reaches out
huge disadvantage without phone, was on chat for over two hours, still issues
Thank you for sharing your experience. I’m sorry to hear that the support chat wasn’t helpful for you.
As someone who also has learning differences, I understand how important it is to receive support that works for you.
Could you please share your ticket number with me so that I can have your support interaction reviewed? I can’t review the tickets myself because of your account privacy, but I can flag them for a review and follow-up if necessary.
Thank you for sharing the ticket number. Someone from our support team should be following up with you about this.
I don’t have the ability to see your Facebook comment through here so I can’t say for sure why the comment may have been hidden. We do have filters in place to automatically hide certain keywords, so it is possible that is what happened.