Hey,
We have a lot of issues with packages not scanned properly so package can travel for two weeks without any tracking update “In Transit”/“Attempt Delivery”/“Out for Delivery” etc. and remains on “Tracking Added”.
I want to create a flow to tag and alert those orders after X period of days so we can take actions before customers complaining.
Thanks!
(We need to get to the Fulfillments.Shipment_Status item but can’t find it in Flow)
The status you are looking for is tracked by a fulfillment (displayStatus). You can get to a fulfillment status via order / fulfillment orders / fulfillments / displayStatus.
Depending on what you used to fulfill you may be able to use the event trigger, “Fulfillment event created” which also provides a status.
I’m not sure exactly how to solve this without knowing more about your shop, but I do think it will be difficult to know how long something was in that particular status without storing it yourself, or potentially using a “Wait step” after a particular status is entered (and then checking after the wait step for a different status).
Let us know how it goes.